Auchenflower Farm Cottage (Wm. Stevenson & Son) booking terms & conditions
PLEASE read these Terms & Conditions as they clear up questions that sometimes arise before a holiday starts, or when plans unfortunately have to change. These terms and conditions are your contract with ‘Auchenflower Holiday Cottages′. We have tried to keep them as simple as possible, but some detail is necessary to enable everyone to have a greater understanding. In these booking conditions ‘you’ and ‘your’ means all people named on the booking form (including anyone who is added or replaced at a later date). ‘We’, ‘us and ‘our means Auchenflower Holiday Cottages.
All bookings depend on the property being available. You as the person in charge of the party (the party leader) must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking and agree that the booking will be governed by these conditions. You are responsible for making all payments due to us. As long as the property is available and we have received all relevant payments, we will give you written confirmation as soon as reasonably possible. This confirmation will show your booking details and the amount you still owe for the booking. Your binding contract with us will begin when we issue the written confirmation. We will give you written confirmation either by post or by email. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
We have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money that you have paid us. In this case we will not have any legal responsibility to you. As soon as you receive your confirmation, you must check the details carefully. If anything is incorrect, you should tell us immediately.
Please note that we only accept payment in pounds sterling. £100 deposit is payable on booking. The balance to be paid 28 days before the commencement of the holiday. Cheques should be written out to Wm Stevenson & Son.
If any payment is not received on time, we reserve the right to treat your booking as cancelled by you. If any cheque is dishonoured, we reserve the right to charge £20 to cover our administration costs.
You and all members of your party agree to keep the property clean and tidy, to leave the property in a similar condition to how you found it and behave in a way at all times while at the property which does not break any law. You and all members of your party also agree not to use the property for any illegal or commercial purpose.
You are responsible for the costs of any breakage or damage in or to the property, which are caused by you or any members of your party. We can refuse to allow you into the property or ask you to leave if we reasonably believe you or any member of your party to be behaving illegally, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any member of your property. You must not allow more than the agreed number at time of booking to stay in the property and you cannot significantly change the number of adults or children during your stay (e.g. if you book for two adults and two children you cannot arrive with four adults). If you do any of these things the contract will cease and be treated as a cancellation.
If we require access to the cottage at any point you would be advised, except in the case of an emergency or if a problem needs sorting out quickly and we have been unable to contact you. You must allow us (or workmen) access to the property at any reasonable time during your stay.
Pets are not permitted to stay unless guide dogs. If the property is left in a dirty condition, then an extra cleaning charge of £100 will be levied. (We are very fortunate and have never been in this situation before).
If you wish to cancel or amend all or any part of your booking you should advise us in writing as soon as possible by e-mail or recorded letter, and request confirmation by us that we have received it. Changes or cancellations can only be accepted if made by the person who signed the original booking form. Any new person added to the booking will be deemed to have signed the original booking form.
Bookings can be transferred to an alternative date if required at no extra cost. Any additional cost for a more expensive week for instance would have to be paid. We will at all times try and accommodate all amendments. Refund will be as follows; Notice received prior to 8 weeks - full refund of deposit £100, if cancelled less than 4 weeks we will do our upmost to re-book, however in the event of cancellation less than 14 days prior to the start of the holiday and we are unable to rebook no refund will be given. However, in all instances we will do our upmost to come to an agreement.
We sincerely do not expect to have to make any changes to your booking however in extreme situations bookings may have to be changed or cancelled. We have the right to do this and will contact you as soon as is reasonably practical to explain what has happened. For instance, adverse weather conditions, acts of God or similar outside our control.
We will always try and accommodate changes made by you to your holiday. These changes should be advised in writing or in the first instance by telephone.
We recommend that you, and all members of your party, have adequate insurance for your holiday.
We have taken great care in the printing & production of our website and accompanying information but regret that we cannot be held responsible for circumstances outside of our control such as public holidays, religious festivals, adverse weather conditions, nor guarantee the working of equipment such as televisions, telephones, etc. If any change becomes apparent which we believe will materially affect the enjoyment of your holiday, then we will notify the party leader immediately it is brought to our attention and try and rectify the situation as quickly as possible.
Please note that all distances, costs and timings are approximate, and we cannot be held responsible for them.
If we were to receive any complaints, we would take these very seriously and will deal with them personally. If you have any complaint about your accommodation or our services, then please raise them with us as soon as possible.
We cannot be held responsible for noise or disturbance which comes from beyond the boundaries of the property. We cannot be held responsible for the breakdown of mechanical equipment such a pumps and boilers nor for the failure of public utilities such as water, or electricity. However, in all situations we would do our upmost to rectify the problem asap within our control. We accept no liability for any accident, personal injury or suffering arising for any reason either within the accommodation, during travel to and from the accommodation, or during activities you may take part in whilst on holiday. You are strongly advised to ensure that you are adequately insured both for personal injury and material loss/damage. Your personal belongings are not covered by any insurance we hold. You must accept full responsibility for any damage or loss caused by you or any member of your party. This includes the full payment for any such damage or loss, which must be made at the time to us or the third party concerned. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions.